Alton Towers Theme Park
- Fastrack
- Alton Towers Annual Pass
- Merlin Annual Pass
- Food & Drink

Accommodation
- Alton Towers Holidays Terms and Conditions
- Merlin Entertainments Holidays Limited: Package Booking Terms and Conditions
- Enchanted Village Hot Tub Disclaimer

Promotions and Competitions
- Seabrook Crisps
- Carex
- Yazoo
- Radnor
- Haribo
- Competitions

UK Claims Notifications Enquiries

Alton Towers Theme Park

TERMS AND CONDITIONS OF ENTRY

Merlin places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences.

In these terms and conditions of entry (“Entry Conditions”), the following definitions shall apply:

Attraction: The Alton Towers Resort or any part of it;

Merlin/’Us’/’We’/’Our’: Merlin Attractions Operations Limited (Company No. 6272935) registered in England and Wales, whose registered office address is at Link House, 25 West Street, Poole, Dorset, BH15 1LD;

Ticket: A valid ticket allowing the holder entry to the Attraction

Guests are admitted to this Attraction subject to the following Entry Conditions. By purchasing or using a Ticket, guests agree to comply with these Entry Conditions.

Any person who does not comply with these Entry Conditions may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against such a person or arising out of their actions. Whilst inside the Attraction, all guests must comply with any reasonable instructions given to them by Merlin personnel or any third party instructed on our behalf. Acting reasonably, Merlin reserves the right to vary these Entry Conditions at any time without prior notice.

By entering the Attraction, guests accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.

Child Safeguarding Policy Statement:

Alton Towers Resort offers family based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse.

General:

For health and safety reasons (due to the topographical features of the Attraction), vehicles that assist with a persons accessibility requirements are the only transport device permitted within the Attraction. For the avoidance of doubt, bicycles, hover-boards, roller-blades or similar devices are not permitted within the Attraction.

Our commitment to provide a service:

Merlin will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction. However, we reserve the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction's operating hours. Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. For tickets purchased in advance, if the whole Attraction is closed for any of the reasons set out above, Merlin may offer replacement Tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who:

acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source;
has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace;
climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any other buildings at the Attraction, enters or attempts to enter any part of the Attraction which is a restricted or prohibited area as determined by Merlin including workshops and changing rooms; or queue jumps at the rides or Attraction without an authorised fast access;
has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting;
has previously acted in any manner which has caused any Attraction or person to report that individual to Merlin;
is attempting to gain admission to the Attraction without a valid Ticket, or has been found inside the Attraction without a valid Ticket;
has purchased or obtained any Tickets or discount vouchers from a Ticket tout or Merlin reasonably believes that they have purchased a Ticket from an unauthorised source.

If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Attraction without any right to a refund. Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Attraction. At Merlin's discretion, future access to the Attraction may be denied to any guest who has previously been denied entry or escorted from the Attraction.

Tickets/admissions:

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket which has been obtained from Merlin, the Attraction, the Attraction’s website or a third party authorised by Merlin to sell Tickets. The sale of tickets/vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value.

A binding contract between us (Merlin Attractions Operations Limited) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

Tickets purchased are only valid on the date printed on the ticket. Please check the Attraction’s operating calendar for opening times and dates. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated Tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events.

Tickets booked online will be delivered in accordance with Merlin’s delivery procedure. If Tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand-stamp or Ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access. Tickets must be retained at all times and submitted for inspection if required by Merlin.

School tickets are only to be used as part of a school trip and cannot be used at any other time. Free teacher tickets can only be used as part of the school trip they were originally booked for and are not for personal use. School tickets are non-refundable. The age restrictions on school tickets must be adhered to. Free teacher tickets cannot be revalidated; however any school pupil tickets being revalidated are entitled to the appropriate school teacher ratio for their age group. Teacher planning tickets can only be used prior to the school trip they were booked with. All school/college/university groups must have school/college/University ID to collect tickets, including planning tickets.

No person under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

The Attraction is unable to accept card payments online from card holders registered overseas.

Merlin does not knowingly allow anyone to visit its Attractions or hold a Merlin Pass who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice or any other restrictions or requirements that protects the safety and welfare of children.

Merlin reserves the right to refuse admission to any of its Attractions ban entry from the Attraction or remove from the Attraction without any right to a refund, any person [and any other members of their party] whose behaviour or presence may affect the enjoyment and/or safety of other guests or staff, or who may otherwise undermine Merlin’s commitment to safeguarding children and young people. For these purposes “Attractions” shall be deemed to include all and any resorts or attractions operated by Merlin either currently or at any point in the future.

Safety measures

In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.

A full list of safety measures being taken at our Attraction is available on the website here.

Visitor requirements

The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

Acceptance of risk

The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk.

Annual Pass Holders

The Attraction is part of the "Merlin Annual Pass scheme", but please note that separate terms and conditions apply which can be found on the Annual Pass section of Merlin's website at https://www.merlinentertainments.biz/merlin-annual-pass

The Attraction also offers an "Attraction Season Pass", these are specific to the Attraction and subject to separate terms and conditions, which can be found on the Attraction's website at https://www.altontowers.com/tickets/season-pass/

All Annual Passes are subject to the operating calendar of each Attraction. Opening and closing dates including applicable exclusion dates can be found on the Attraction's website. Guests should check these before they visit. Annual Passes may also be subject to additional restrictions or charges and secondary attraction fees may apply. Please see Merlin's or the Attraction's website for further details.

Guest behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the park map. All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

Dress & appearance must be suitable for a family theme park:

Guests must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If guests are wearing clothing that is indecent or likely to cause offence in any way, they will be refused entry or removed from the Attraction without a refund. Certain items of clothing may not be permitted on some rides for health and safety reasons.

Parking:

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. A parking fee applies. If any guest loses their car park ticket, they will have to buy a new ticket. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours without the prior express permission of the Attraction. The Attraction retains absolute discretion as to whether such permission is granted. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction unless express prior permission in writing has been given by a senior member of the Attraction. This permission in its original form will need to be produced prior to entry to the Attraction. Photocopies will not be accepted. A breach of this condition will be deemed to be trespassing, the vehicle will be removed and the owner shall be responsible for all consequences arising as a result of such removal.

Security and Safety:

To prevent offensive weapons or dangerous articles from being brought into the Attraction, guests are admitted to the Attraction subject to the condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Merlin and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from the Attraction without any right to a refund.

CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Attraction.

Height, weight or age restrictions may apply to rides or certain elements of the Attractions. Certain rides or shows may use lighting effects, strobe lighting or flashing lights.

Animals:

Pets or animals of any nature are expressly prohibited in the Attraction (except for assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress. Assistance dogs are welcome in the Hotels and the Theme Park but they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party. They must also never be left unattended anywhere in the Resort.

Photography:

Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).

Merlin’s Liability

Merlin accepts no responsibility for any loss and/or damage suffered by guests as a result of the guest's failure to comply with these Entry Conditions or any event outside Merlin's control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect any guest's statutory rights or any liability of Merlin which cannot be excluded by law.

Fastrack

Fastrack tickets have limited availability. These tickets are non transferable and must be used on day of purchase. Fastrack tickets do not give choice of seating and may still incur a wait time. Please check at the entrance to the attractions for the restrictions, which apply in all cases. Fastrack tickets can only be used once on each attraction listed on the ticket, with the exception of Fastrack Platinum, which is for unlimited use on the day. The unlimited Fastrack tickets require guests to leave the ride and re-join the Fastrack queue. Prices subject to change.

Alton Towers Annual Pass

Terms and Conditions

These are the terms and conditions (“Terms”) on which we supply a annual pass to the Alton Towers Resort (“Resort”) for 12 months (“Season Pass”) to you. Please read these Terms carefully before you submit your order for any Annual Pass to us. These Terms tell you who we are, how we will provide the Annual Pass to you, what to do if there is a problem and other important information. If you think there is a mistake in these Terms, please contact us to discuss. We are Merlin Attractions Operations Limited, a company registered in England and Wales, with company number 06272935, trading as the Alton Towers Resort (“Alton Towers”) and our registered office address is Link House, 25 West Street, Poole, Dorset BH15 1LD.

These Terms are inherent characteristics of the Annual Pass and are independent of any other contract and cannot be varied. Purchase and use of any Annual Pass is in accordance with the Resort’s regulations, copies of which are available at the Resort or can be obtained online at altontowers.com/tandcs. Please ensure that you are willing to be bound by these regulations before purchasing your Annual
Pass.

When you place an order for a Annual Pass, our acceptance of your order will take place when we email you to accept the order, at which point a contract will come into existence between you and us. We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

A Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the holder and it is within the Validity Period (as defined below). Photocopies or photographs of a Annual Pass will not be accepted. Any use or attempted use of a Season Pass in breach of these Terms or the Resort’s regulations will result in the Annual Pass
being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of a Annual Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Annual Pass being revoked without compensation.

1. The Annual Pass permits entry to the Alton Towers Theme Park only.

2. Each Annual Pass holder will be issued with his/her own Annual Pass.

3. The purchaser of the Annual Pass must be 18 years or over.

4. The Silver Annual Pass entitles the holder to admission to the Resort from the date of issue for 12 months during the Resort’s normal theme park operating hours as updated by Alton Towers from time-time, subject to the following date exclusions and the provisions of Term 6 (“Validity Period”): a.10th, 11th, 17th, 18th February, 31st March, 1st April, 5th, 6th, 26th, 27th May, 20th, 21st, 27th, 28th June, 3rd - 31st August, 1st September, 5th, 12th, 19th, 23rd - 27th, 30th, 31st October, 1st, 2nd, 3rd  7th - 10th November, 21st - 26th, 31st December. Pass excludes access to paid events.  

5. The Gold Annual Pass entitles the holder to admission to the Resort from the date of issue for 12 months during the Resort’s normal theme park operating hours as updated by Alton Towers from time-time, subject to the following date exclusions and the provisions of Term 6 (“Validity Period”): a. 17th, 18th February, 31st March, 1st April, 5th, 6th, 26th, 27th May, 25th, 26th August, 26th, 27th, 31st October, 7th - 10th November, 21st, 22nd, 25th, 26th December. Pass excludes access to paid events.  

b. the Resort’s fireworks event (“Fireworks”).

c. Any other paid event including Christmas

The above exclusion dates are subject to change. Please check the Resort’s opening and closing dates and times at altontowers.com/useful-info/opening-times before visit. Please note that the Alton Towers Theme Park is not open every day and not open all year round.

6. Where a Annual Pass holder presents to Alton Towers, at their own discretion, proof of disability within the Validity Period, that that customer shall be entitled to obtain a free carer Annual Pass (“Carer Annual Pass “) which enables them to bring their carer into the Resort with them at no additional cost. Carer Annual Passes are issued solely at Alton Towers’ discretion and cannot be obtained online or over the phone. The Carer Annual Pass may only be used by the designated carer when accompanying the disabled Annual Pass holder. Misuse of the Carer Annual Pass will result in both the Carer Annual Pass and the related Annual Pass being revoked without compensation.

7. Alton Towers, in its absolute discretion, reserves the right to vary the opening and closing dates of the Resort and to close, remove or cancel all or any part of the rides, events or facilities within the Resort for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Season Pass will not be refunded nor will any compensation be payable if any of attractions at the Resort are removed or closed during the year.

8. Additional charges apply for entry into:
a. Any concerts taking place at the Resort;
b. Any themed special events taking place at the Resort, such as Fireworks;
c. All Christmas event openings;
d. Secondary attractions at the Resort including, but not limited to, the Alton Towers Dungeon, Waterpark, Extraordinary Golf, and Scarefest Mazes.

e. Gold Annual Passholders are entitled to free standard car parking.

9. The authorised holder of the Annual Pass must show the Annual Pass at the turnstile upon entry to the Resort.

10. All Season Passes remain the property of Alton Towers and can be withdrawn at any time. Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. Access may be denied to the Resort in the event of fraud or misuse of the Annual Pass, and the Annual Pass can be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of Alton Towers. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to the Resort with a Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.

11. Possession of the Annual Pass does not guarantee entry to the Resort. The management of the Resort reserves the right to refuse admission for any reason as provided by the Resort’s regulations including, but not being limited to, the Resort reaching full capacity.

12. Entry to the Resort will not be permitted in the event a valid Annual Pass cannot be presented for any reason including, but not being limited to, the Annual Pass being lost, stolen or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admission rate, which will be non-refundable. Re-entry on the same day requires a hand stamp.

13. Annual Passes cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive unless explicitly stated.

14. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.

15. Lost Annual Passes should be reported to Alton Towers immediately.

16. In the event of a lost Annual Pass, Alton Towers will re-issue a replacement Annual Pass. Up to three replacement Annual Pass can be issued during the Validity Period. An administration fee of £10 will be charged for the re-issue of each lost Annual Pass.

17. Alton Towers is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason, and may, from time to time, offer pricing or promotional offers at the Resort.

18. Alton Towers reserves the right to vary these Terms by giving you no less than 30 days’ written notice of such variation.

19. Visitors under 12 years of age to the Resort must be accompanied by an individual aged 18 years or over.

20. Visitors under 90cm may enter the Resort free of charge

21. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions within the Resort. Admittance to rides and attractions are always subject to availability and capacity.

22. Alton Towers shall only use your details under these Terms in accordance with the fair processing notice set out in Annex A. You acknowledge that the processing is necessary for the performance of our contract with you to enable you to obtain and use the Annual Pass. Alton Towers reserves the right to use a Season Pass holder’s details to contact them in relation to service information, including, but not limited to, information about changes to these Terms, expiry and/or renewal reminders.

23. Where a Annual Pass holder provides evidence of a disability in accordance with Term 5, the Annual Pass holder acknowledges that Alton Towers will be collecting sensitive personal data (i.e. health information regarding a disability or impairment). The Annual Pass holder agrees that, to the extent that he/she has provided Alton Towers with sensitive personal data, he/she provided it deliberately and voluntarily. The Annual Pass holder also expressly consents that Alton Towers can use the sensitive personal data in order to verify the disability status and provide the services relevant to the Annual Pass, to the Annual Pass holder. Where possible, Alton Towers shall seek to minimise the collection and use of such sensitive personal data, and shall ensure that appropriate safeguards (including confidentiality agreements) are in place to protect such sensitive personal data.

24. Where a Annual Pass holder has opted-in to receive information about Alton Towers products and events, Alton Towers will use the Annual Pass holder’s details provided in his/her order for a Annual Pass for marketing purposes for its products and events. If the Annual Pass holder wishes to opt out of receiving such information, the Annual Pass holder can do so at any time by contacting Alton Towers at privacy@merlinentertainments.biz or by post at Merlin Entertainments Group, Privacy Department, Link House, 25 West Street, Poole, Dorset BH15 1LD. Please note this can take up to 10 working days.

Merlin Annual Pass

For Merlin Annual Pass Terms and Conditions please visit www.merlinannualpass.co.uk

Accommodation

TERMS AND CONDITIONS OF ENTRY

Merlin places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Accommodation. Please assist us in ensuring our Accommodation and its facilities remain a safe place in which to enjoy fun and exciting experiences.

In these Entry Conditions, the following definitions shall apply:

Accommodation The Alton Towers Hotel, the Splash Landings Hotel, the CBeebies Land Hotel, the Enchanted Village at the Alton Towers Resort and the Stargazing Pods ;

Merlin/Us/We Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at Link House, 25 West Street, Poole, Dorset, BH15 1LD;

All booking reservations at the Accommodation are subject to the following Entry Conditions. If you do not comply with them you may be removed from the Accommodation by Merlin personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the Accommodation, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin. Merlin, acting reasonably, reserves the right to vary these Entry Conditions at any time without prior notice. Please note that entry to Alton Towers theme park is subject to the theme park terms and conditions of entry and entry to the Waterpark is subject to the Waterpark terms and conditions of entry.

Child Safeguarding Policy Statement:

General:

For health and safety reasons wheelchairs and mobility scooters are the only transport device permitted within the Accommodation. Due to the unique nature of some areas, users of wheelchairs and mobility scooters may find access difficult. It is important that you inform us of any special access requirements prior to making a booking. You are not permitted to bring any food and/or drink into the Accommodation and only food and/or drink purchased at the Accommodation can be consumed whilst you are staying with us. Personal cooking equipment and appliances are not permitted within the accommodation. Deliveries of any nature are not permitted at the Accommodation.

Our commitment to provide a service:

Merlin will endeavour to ensure that as many facilities as possible are available for use by guests at the Accommodation. Merlin reserves the right, without prior notice, to change the operating hours of such facilities. Any special requests with regard to rooms need to be made at the time of making your booking. Merlin shall use its reasonable endeavours to facilitate such requests, although these cannot be guaranteed. Some requests may incur extra charges which will be notified to you by Merlin. Merlin in its absolute discretion reserves the right to close the whole or any part of the Accommodation and/or any facilities within the Accommodation at any time or to restrict the number of persons staying at the Accommodation. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. If the whole or any part of the Accommodation is closed for any of the reasons set out above Merlin shall use reasonable endeavours to notify you as soon as is reasonably practicable of such closure. Merlin reserves the right to offer a substitute booking on an alternative date in substitution for any other form of redress. Merlin reserves the right to amend a booking reservation but not to a lesser value or quality. You will be notified in writing as soon as reasonably practicable of any such amendment. If you feel dissatisfied with any aspect of your stay, please speak to the Guest Relations Manager within the Accommodation. In most cases, we will be able to help you immediately so that you can enjoy the rest of your stay. Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure from the Accommodation, to the Guest Relations Manager. All contact must be made by the lead booking name on the reservation, as replies will only be addressed to this person.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right to refuse admission, ban from entry or remove from the Accommodation without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who acts in an inappropriate and/or undesirable manner whilst travelling to the Accommodation whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, which, in the opinion of Merlin, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace. Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Accommodation or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Accommodation or has been found inside the Accommodation without a valid booking reference. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Accommodation without any right to a refund.

Your behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Accommodation. Please conduct yourself appropriately at all times and comply with Merlin’s procedures and/or requests with regard to conduct and respect for Merlin’s property, its employees and guests and their health and safety. You shall not disrupt the comfort and enjoyment of other guests, the efficient running of the Accommodation or cause offence to other guests. Merlin reserves the right to refuse accommodation or services or remove you and members of your party from the Accommodation if, in Merlin’s reasonable opinion, this condition has been breached. Where this is the case, you shall have no right to a refund. Children must be supervised at all times and must not be left in guest rooms on their own.

Your Activation of the fire alarm system:

Any unauthorised activation of the fire alarm system across Alton Towers Resort accommodation site, will incur a financial penalty of £100 to be levied against the reservation owner; this includes but is not limited to; Smoking in any form such as; vapes, cigarettes and e-cigarettes, cooking or bringing heated foods into rooms (see below*), using items that produce smoke/vapour such as candles, lighters, open fires, sparklers and any other actions that breach the fire safety regulations of Alton Towers Resort.
Any tampering of the fire alarm system (including but not limited to; covering the fire head, obstructing, or limiting access to the fire system) will also yield a financial penalty of £100.
Misuse of the break glass/call points across Alton Towers Resort will yield in a minimum financial penalty of £200.
Any subsequent warnings/actions after a financial penalty has been levied and/or refusal to pay such, will result in the removal of the immediate party and any members deemed to have contributed towards the activation and/or tampering of the fire alarm system.

* Cooking equipment and any food products that require heating are strictly prohibited in guest bedrooms, this includes but is not limited to; Electrical appliances, self-heating foods such as noodles or rice and barbecues.

Your dress & appearance must be suitable for family Accommodation:

You must wear appropriate clothing (including a top and shoes) at all times whilst in and around the Accommodation. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Accommodation.

Parking:

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. Motor homes, camper vans, caravans or any other vehicle of a similar nature are permitted at the Accommodation for the duration of your stay, but they must not be used for the purposes of accommodation. No vehicles, including motor homes and caravans, are permitted to remain at the Accommodation beyond the duration of your stay.

Security:

To prevent offensive weapons or dangerous articles from being brought into the Accommodation, you are admitted to the Accommodation subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring into the Accommodation any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the premises without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Accommodation. Accordingly, intoxicating liquor may not be taken into the premises and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Accommodation or escorted from it without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Accommodation without any right to a refund. CCTV cameras are used to assist in the proper running of the Accommodation. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Accommodation by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Accommodation. Guests are not permitted to start fires or barbeques on site.

Animals:

Pets or animals of any nature are expressly prohibited in the Accommodation (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Accommodation. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Photography:

Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Accommodation provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to invade the privacy of or be offensive to other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual (other than family and friends) without that person’s permission and you must adhere to all photography/filming restrictions in place whilst within the Accommodation. For the avoidance of doubt, you must not take photographs or capture video footage of any individual(s) in the Waterpark from any of the public areas which overlook the Waterpark. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Accommodation, which may feature guests. Entry to the Accommodation is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).

Accommodation:

Bedrooms at the Accommodation are available from 3.00pm on the day of your arrival and must be vacated by 10.00am on the day of departure unless otherwise stated on the booking confirmation. The person making the booking shall ensure that all occupants of bedrooms shall be made aware of the emergency fire procedures in place at the Accommodation. If using the bunk beds, the manufacturer’s recommendation states that no children under the age of six years should use the upper bunk. Photographic identification is required upon arrival at the Accommodation before check in. In addition, a credit/debit card must be provided and authorised for £50 at Reception before checking in; this will be refunded on check out. However, Merlin reserves the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Accommodation during your stay or for any items that are missing when you leave.

On arrival at the Alton Towers Stargazing Pods, we require a key deposit of £10 per pod, this will be refunded when your key has been returned to Reception before 10am on the day of your check out. If paid on card this will take 7-10 working days.

Payment:

Payment is taken in full upon booking with Holiday Extras Ltd (HEX), which operates Alton Towers Resort breaks on behalf of Alton Towers Resort. Full Terms and Conditions of booking are available on their website www.altontowersholidays.com.

In summary:

Bookings must be made on line at altontowersholidays.com
Payment must be made immediately in full by credit or debit card
Your booking will be confirmed by email and you will be given a booking reference
You will receive a voucher which will serve as proof of payment for both the Accommodation and Theme Park tickets, should they form part of your package. You will need to exchange these vouchers at the Pre-booked Ticket Collection Desk, located at the main Theme Park entrance to receive your entrance tickets
These vouchers cannot be resold under any circumstances and they can only be used during your stay
To redeem your entrance tickets at the theme park you will be asked for photographic identification and/or the original credit or debit card used to make the purchase of your Short Break
Any extras incurred during your stay, including dinner, will need to be settled by you on departure from the Accommodation or they will be debited from the credit/debit left at Reception on check-in.

Amendments, Cancellations and Refunds:

If, for any reason, you would like to amend your booking after it has been confirmed, Holiday Extra Ltd will use all reasonable endeavours to assist you but cannot guarantee to meet any such requests. Please be aware amendments may incur an additional charge. The rate of an existing booking will not be reduced in the event that rates have changed. If, for any reason, you have to cancel your stay you should contact the Customer Experience team on 01303 490008 as soon as possible. The following cancellation rates apply:

Within 36 hours of your reservation - 100% cancellation fees will apply

Outside of 36 hours and up to 3 days before your reservation - 75% cancellation fees will apply

Within 4-14 days of reservation - 50% cancellation fees will apply

More than 14 days in advance of reservation - 25% cancellation fees will apply

Fees are based on the total booking cost. The cancellation charges of Winter packages or special event packages may vary.

Once your hotel package has been confirmed, Holiday Extras Ltd will accept responsibility for it in accordance with their Booking Conditions as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. A binding contract between you and Holiday Extras Ltd comes into existence when you are given a booking reference.

Enchanted Village Hot Tub Risk Acknowledgement and Disclaimer

You must sign the Enchanted Village Hot Tub Risk Acknowledgement and Disclaimer.

Alton Towers Waterpark

TERMS AND CONDITIONS OF ENTRY

In these Entry Conditions, the following definitions shall apply:

Attraction The Alton Towers Resort Waterpark;

Merlin/’Us’/’We’ Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at Link House, 25 West Street, Poole, Dorset, BH15 1LD;

Please note that these Entry Conditions are subject to the rules and regulations applying to individual slides/attractions which can be found at the entry point to each slide/attraction.

You are admitted to this Attraction subject to the following Entry Conditions. If you do not comply with them you may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin. Merlin, acting reasonably, reserves the right to vary these Entry Conditions at any time without prior notice. By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.

Child Safeguarding Policy Statement:

General:

For health and safety reasons, wheelchairs are the only transport device permitted within the Attraction. Glass items including drinks bottles and perfume bottles are not permitted in the changing areas or on poolside. For the avoidance of doubt, outside food and drink is not permitted to be brought into the Attraction. To keep germs out of the pool, neither you nor any member of your group may enter the pool if you have within the last 14 days suffered from sickness and/or diarrhoea.

Our commitment to provide a service:

Merlin will endeavour to ensure that as many slides and attractions as possible are available for use by guests at the Attraction. However, Merlin reserves the right, without prior notice, to close any attraction and/or slide and/or change the Attraction's operating hours. Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. Additionally, Merlin reserves the right to operate timed sessions during busy periods in order to control volume during periods of high demand. If the whole Attraction is closed for any of the reasons set out above, Merlin reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who: acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, which, in the opinion of Merlin, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands on fences, barriers, walls, rock arrangements, structures, exhibits or any other buildings within the Attraction. Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, structures, exhibits, fabrics or buildings at the Attraction or displaying any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Merlin reasonably believes that they have purchased a ticket from an unauthorised source. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Attraction without any right to a refund.

Tickets/admissions:

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by Merlin are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated tickets booked in advance and/or tickets issued as part of a stay at any of the Accommodation do not guarantee admission to the Attraction, especially during busy times. Tickets booked online will be delivered in accordance with Merlin’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that those guests who are part of the group comply with these Entry Conditions. If re-entry into the Attraction is required, an appropriate hand-stamp must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access. Tickets must be retained at all times and submitted for inspection if required by Merlin. The Attraction operates a strict adult to child regulation policy in order to comply with health and safety standards and therefore any child or children up to the age of 9 years must remain under the control and supervision of an adult at all times in accordance with the following adult to child ratios:

Each child aged 4 years and under must be accompanied and supervised by a person over the age of 16;
Maximum of two children aged between 5 and 9 years must be accompanied and supervised by a person over the age of 16

Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

Your behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited inside the Attraction. All slides/attractions and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

Your dress & appearance must be suitable for a family waterpark:

You must wear appropriate swimwear at all times whilst at the Attraction. If you fail to wear swimwear which Merlin considers to be appropriate or which is likely to cause offence in any way, you will be refused entry or removed from the Attraction. Wearing fitted t-shirts and leggings is permissible in the pool area however for health and safety reasons, such clothing is not permitted on the water slides/attractions. Guests must ensure that all swimwear is durable for use on the water slides/attractions as we do not accept any responsibility for any damage to swimwear. Babies and toddlers not toilet trained must wear swim-nappies at all times. We recommend that you remove all jewellery, including piercings, before swimming/entering the pool area.

Parking:

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.

Security:

To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

Animals:

Pets or animals of any nature are expressly prohibited in the Attraction. For the avoidance of doubt, pets or animals should not be left in any vehicle parked at the Attraction. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Photography:

You are permitted to take casual photographs within the Attraction save for in the changing areas, toilets and showers. Any photographs shall be solely for private use and shall not be sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken by you and request that certain photographs are deleted if they are deemed to invade the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph any individual (other than family and friends) without that person’s permission and you must adhere to all photography restrictions in place whilst within the Attraction. For the avoidance of doubt, you must not take photographs or capture video footage of any individual(s) in the Attraction from any of the public areas overlooking it. Video recording of any nature is not permitted in any area of the Attraction. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).

Promotions

Terms and conditions of competitions:

The Promoter is Alton Towers Resort, Farley Lane, Staffordshire, ST10 4DB.
The prize draw is open to members of the public aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
All entries must be submitted before the competition’s specified Close Date.
The Promoter accepts no responsibility for entries not successfully completed due to a technical fault [technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. Any incomplete purchases will not be considered valid for entry into the prize draw. The Promoter accepts no responsibility for any entries which are not completed for any reason.
A winner will be chosen by random draw performed by a computer process within 14 days of a specified close date.
The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
The prize is subject to Alton Towers Resort's normal terms and conditions of entry found on the official website
The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
If you are the winner of the prize draw, you agree that the Promoter may use your name, address and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, as its sole discretion reserve the right to exclude you from participating in the competition.
The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

YAZOO 2022 2-for-1 Terms and Conditions

The 2for1 offer entitles the holder of one promotional YAZOO bottle to a free entry ticket with the purchase of one full “On The Day” priced ticket to one of the participating attractions, for entry to the same attraction on the same day. This offer is valid from 18th March 2023 until 31st May 2024. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open (see full T&Cs, below, for details). Subject to attraction and ticket allocation availability at time of booking – book early to secure popular dates e.g. weekends/ school and bank holidays.
The offer is based on the full “On The Day” (also referred to as “on the door”/ “gate”) priced ticket at each attraction; such prices are subject to change.
Offer valid at the following participating attractions: Alton Towers Resort and Thorpe Park.
Pre-booking this offer is essential via https://www.altontowers.com/tickets-passes/day-passes/yazoo/ or https://www.thorpepark.com/tickets-passes/promotional-discounts/yazoo/.
Where you do not enter the redemption code featured on your promotional YAZOO bottle when booking, failure to present and surrender the original promotional bottle to admissions upon arrival at the attraction will result in an additional charge for one full priced “On The Day” admission for the free ticket issued. Promotional packs cannot be presented on electronic devices and photocopies will not be accepted.
This offer is valid until 31^st May 2024 at participating attractions.
Only one unique code (where applicable) can be used per ticket purchased. You cannot use the same code to gain a free ticket on two or more separate occasions.
Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of offer tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below. As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available under this offer for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.
Alton Towers Resort is closed on the following dates (all dates inclusive): 3-31 January; 1-10, 27-28 February; 1-17 March; 6-23, 27-30 November; 4-7, 11-14, 24-26, 31 December 2023. The following dates (all inclusive) are excluded: 1-2 January, 11-26 February; 3-5, 24-26 November, 1-3, 8-10, 15-23, 28-30 December 2023.
Thorpe Park is closed on the following dates (all dates inclusive): 1 January – 23 March, 25-26 April, 3,10,16-17 May, 12-13,19-20, 26-27 September, 2-4, 9-11 October, 1^st November – 31^st December 2023.
Table A – Minimum Allocations

Attraction	Minimum allocation
OFF PEAK/ SUPER OFF PEAK
Alton Towers Resort	Unlimited availability
Thorpe Park	Unlimited availability
PEAK
Alton Towers Resort	130
Thorpe Park	200
SUPER PEAK
Alton Towers Resort	60
Thorpe Park	100

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates

2023	OFF PEAK/SUPER OFF PEAK	PEAK	SUPER PEAK
Alton Towers Resort	All dates from 17th March – 10th November that are not listed in the PEAK or SUPER PEAK columns	16-17, 23-24 March, 2-14, 20-21,27-29 April, 4-6, 11-12, 18-19, 25-31st May, 1-2, 8-9, 15-16, 22-23, 29-30 June, 6-31 July, 1-31 August, 1, 7-8, 14-15, 21-22, 28-29 September, 5-6 October 2024	29-31 March, 1 April, 11-31 October, 1-3 November 2024
Thorpe Park	All dates from 24 March – 31st October that are not listed in the PEAK, SUPER PEAK or CLOSED columns.	25-26 March, 1-15, 22-23, 29-30 April, 1st, 6-8, 13-14, 20-21, 27-31 May, 1-4, 10-11, 17-18, 24-25 June, 1-2, 8-9, 15-16, 22-31 July, 1-31 August, 1-3, 9-10, 16-17, 23-24, 30 September, 1st, 6th, 13th, 16-20, 30th, 31st October 2023.	7th, 8th, 14-15, 21-29 October 2023

The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.
The offer is subject to the attractions’ annual opening calendar. Please check all opening dates and times before your visit on the attraction’s individual websites. All dates are subject to change.
The offer and/or unique code (where applicable) can only be used as stipulated. The offer and/or unique code have no cash value and are non-transferable/not for resale. All offers and/or unique codes are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the offer and/or unique code for value.
Offer is only valid on promotional packs YAZOO products.
This offer is not valid at secondary attractions and events including, but not limited to: the Alton Towers Dungeon, the Alton Towers Waterpark, Golf and Fright Nights Mazes at Thorpe Park.
This offer can only be used for standard single day entrance tickets and cannot be used for any combination, fastrack/priority/early ride time, 2-day or short break tickets including, but not limited to the Merlin Annual Pass, Season Pass.
This offer is not valid for accommodation including but not limited to the Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Stargazing Pods, Enchanted Village Woodland Lodges & Luxury Treehouses. Additional costs apply. Please check each attraction’s website for additional costs.
This offer is not valid for transport or car parking. Alton Towers Resort operates a chargeable car parking policy.
The offer and/or unique code which form part of this offer remains the property of Merlin Entertainments at all times and as such Merlin Entertainments reserves the right to take possession of the offer and/or unique code at any time.
Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.
An adult is a person aged 12 and over at Alton Towers Resort. Thorpe Park operates an individual ticket price which is the same for both adults and children for the purpose of admissions.
Entry is free for children under 90cm at Alton Towers Resort. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over.
Each attraction reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity.
This offer is not valid for use in conjunction with any other promotion, offer, reward/loyalty scheme or direct attraction booking. Offer is also not valid for redemption against pre-purchased tickets, group bookings and concession rate tickets including but not limited to; senior citizens, veterans, family tickets, students, merlin annual pass or season pass holders.
All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.

www.altontowers.com

www.THORPEPARK.com

In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these offer terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings.

Promoter: FrieslandCampina UK Limited (company number 04684097) whose registered office is at FrieslandCampina UK, Denne House, Denne Road, Horsham ("YAZOO")

Please do not send correspondence to this address.

Seabrook Crisps 2-for-1

This Code for 2 for 1 entry Alton Towers Resort or Thorpe Park ("Code") entitles the holder to 2 for 1 entry.

If the holder of the Code redeems the Code, he/she agrees to be unconditionally bound by these terms and conditions:

If the holder of the Code buys a fully priced on the day entrance ticket at the entrance to one of the following participating attractions: Alton Towers Resort and THORPE PARK ("Attractions") then he/she may take with him/her one other guest who will enter the same Attraction on the same day free of charge.
The Code can only be redeemed where the holder pays the full on the day ticket price (without any concessions or discounts) as stated on the web-site of your chosen Attraction at the time of purchase.
The Code (where applicable) has no cash value and are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher and/or Code for value.
The Code is only available on selected Seabrook Crisps' packs.
This Code is valid for visits to the Attractions from 1 March 2022 UNTIL 31 May 2024, subject to the exclusions and restrictions set out in these terms.
Only one unique Code (where applicable) can be used per person and per transaction.
The Code can only be used once. You cannot use the Code to gain free entry on two or more separate occasions.

7.1 THIS PROMOTIONAL OFFER CAN ONLY BE REDEEMED BY BOOKING ONLINE WITH THE CODE VIA https://www.seabrookcrisps.com/altontowers

To redeem the offer and book your full priced entrance ticket and your free ticket entitling one free entry online at www.seabrookcrisps.com, enter your unique Code printed inside of the 6 pack multipack film sleeve and in the best before area on the 70g sharing bags and follow the necessary instructions. Prepayment online of these tickets is required.

Head straight to the Attraction on your booked date of visit, and scan your tickets (on your phone or on a print out) under the barcode reader to enter the Attraction.

8. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below. As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.

9. The following dates are excluded for Alton Towers Resort (all dates inclusive): 1-2 January, 11-26 February, 3-5 and 24-26 November, 1-3, 8-10, 15-23 and 28-30 December 2023 and for Thorpe Park (all dates inclusive): 28-29 October 2023.

10. Note the following dates (all inclusive) where Alton Towers Resort and Thorpe Park Resort is closed:

Alton Towers Resort:	1-10, 27-28 February; 1-17 March; 6-23, 27-30 November; 4-7, 11-14, 24-26, 31 December 2023.
Thorpe Park	25-26 April, 3,10, 16-17 May, 12-13, 19-20, 26-27 September, 2-4, 9-11 October 2023

Ticket numbers are restricted on certain dates (e.g. peak holiday dates), please book early to avoid disappointment.

Table A – Minimum Allocations by Attraction

Attraction	Minimum allocation
OFF PEAK/ SUPER OFF PEAK
Alton Towers Resort	Unlimited availability
Thorpe Park	Unlimited availability
PEAK
Alton Towers Resort	115
Thorpe Park	150
SUPER PEAK
Alton Towers Resort	40
Thorpe Park	75

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK DATES

ATTRACTION	OFF PEAK/SUPER OFF PEAK	PEAK	SUPER PEAK
Alton Towers Resort	All dates from 17th March – 10th November that are not listed in the PEAK or SUPER PEAK columns	16-17, 23-24 March, 2-14, 20-21,27-29 April, 4-6, 11-12, 18-19, 25-31st May, 1-2, 8-9, 15-16, 22-23, 29-30 June, 6-31 July, 1-31 August, 1, 7-8, 14-15, 21-22, 28-29 September, 5-6 October 2024	29-31 March, 1 April, 11-31 October, 1-3 November 2024
Thorpe Park	All dates from 24th March – 31st October that are not listed in the PEAK or SUPER PEAK columns.	25-26 March, 1-16, 22-23, 29-30 April, 1, 6-8, 13-14, 20-21, 27-31 May, 1-4, 10-11, 17-18 24-25 June, 1-2, 8-9, 15-16, 22-31 July, 1-31 August, 1-3, 9-10, 16-17, 23-24, 30 September. 1, 6, 13, 16-20, 30, 31 October 2023	7, 8, 14 – 15, 21-27 October 2023

11. 2024 allocations will be updated on these terms and conditions and available from 1 January 2024 once annual calendars are confirmed. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.

12. This offer is subject to the Attractions' annual operating calendars. Please check all opening dates and times before your visit on the Attraction's individual website. All dates are subject to change.

13. The Code is not valid at Secondary Attractions and events including, but not limited to, the Castle Dungeon at Warwick Castle, A Winter's Tail at Chessingtons, LEGOLAND® Windsor Resort Christmas events (including Christmas Bricktacular), LATES at The Dungeons, The Blackpool Tower Ballroom and Jungle Jims in The Blackpool Tower. The Code can only be used for standard entrance tickets and cannot be used for priority entrance and/or Fastrack entrance at any Attractions (unless this is expressly stated as part of the Offer). The Code is not valid for any combination tickets including, but not limited to, The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions. The Code does not entitle Early Ride Time.

14. The Code is not valid for accommodation including but not limited to, the Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses), Waterpark or Golf attractions at the Alton Towers Resort, Chessington Resort Hotel, Chessington Azteca Hotel, Chessington Explorer Glamping, Tower Suites and Knight's Village at Warwick Castle, THORPE SHARK Hotel at THORPE PARK or the LEGOLAND Windsor Resort Hotels - an additional cost applies. Please check each Attraction's website for additional costs.

15. The Code remains the property of Merlin at all times and Merlin reserves the right to take possession of the Code at any time. The Code must be presented at the Attraction entrance.

16. Adult is 12 and over at the Alton Towers Resort and THORPE PARK.

17. Entry is free for children under 90cm at Alton Towers Resort. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over.

18. Visitors under 12 years must be accompanied by an adult aged 16 or over at THORPE PARK. Visitors 12 years and under must be accompanied by a person 18 years of age or over at Alton Towers Resort.

19. The Code can only be used as stipulated. The Code is non-transferable/not for resale. Any purported transfer or sale of the Code will render it void. The Code is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. The Code cannot be used in-conjunction with any other offer or promotion or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Annual Pass, Q-bot or Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group, nor with any existing reservation made or ticket booked online, via an App or by phone.

20. All of the Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including over capacity.

21. Features and/or creatures shown on the Code are not necessarily available at every Attraction.

22. Please note that some Attractions operate a chargeable car parking policy including, but not limited to, THORPE PARK and Alton Towers Resort; Codes do not affect the price of car parking.

23. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.

24. All Attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.

25. For Attraction information please visit www.altontowers.com and www.THORPEPARK.com.

26. Entry into any participating Merlin attraction will be subject to the individual Attraction's terms and conditions of entry, which can be found on the websites listed in paragraph 23 above.

27. In the event of circumstances outside the reasonable control of Seabrook Crisps Limited, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, Calbee Group UK Limited reserves the right to cancel or amend the promotion or the Code terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

28. If you redeem the offer, your personal data will be processed in accordance with the Privacy Statement set out at www.seabrookcrisps.com. Such notice sets out how [Merlin] will process any personal data you provide in order to redeem the offer, including by entering a Code on the redemption website referred to in paragraph 11(b) or any other website operated by the Promoter. You acknowledge that (a) the processing is necessary for us to take steps with a view to entering into a contract with you to enable you to redeem the offer, and (b) [Merlin] shall only use your personal data in accordance with the terms of the fair processing notice.

29. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

30. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings.

31. For Seabrook Crisps enquiries contact the Calbee Group UK Ltd's careline on 0800 591114 in the UK between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Promoter: Registered UK office: Merlin Attractions Operations Limited Link House. 25 West Street. Poole. Dorset. BH15 1LD Registered ROI office: Merlin Attractions Operations Limited Link House. 25 West Street. Poole. Dorset. BH15 1LD please do not send correspondence to these addresses.

Carex 2024 Terms & Conditions

TO REDEEM YOUR OFFER, YOU MUST BOOK ONLINE IN ADVANCE at www.carex.co.uk/merlin/

STEP 1: visit www.carex.co.uk/merlin/and click on the Attraction you wish to visit. Follow the steps to select and secure the date you wish to visit from those shown as available; complete the steps to book and pay for your tickets.

STEP 2: Keep your original hard copy voucher (from the product packaging) safe as you will need to show it on the day of your visit;

STEP 3: head straight to the Attraction on your booked date of visit, scan your tickets (on your phone or a print-out) under the barcode reader to enter the Attraction.

You must provide the original on-pack voucher from the product packaging to Admissions on your day of visit.  Failure to present and surrender the original on-pack voucher upon arrival at the Attraction will result in an additional charge for one full priced entry ticket for the second ticket issued.

If the holder of the voucher redeems the Voucher, he/she agrees to be unconditionally bound by these terms and conditions.  To redeem Voucher, please book online in advance at www.carex.co.uk/merlin and bring product to a ticketing booth at Alton Towers Theme Park, Chessington World of Adventures Resort or any SEA LIFE Centre & Sanctuary in the UK.

Voucher entitles the holder to one HALF PRICE ENTRY to the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK (Bray, Birmingham, Blackpool, Brighton, Great Yarmouth, Gweek (Cornwall), Hunstanton, Loch Lomond (Glasgow), London, Manchester, Scarborough, Weymouth and such other SEA LIFE Centres and Sanctuaries as may be updated by Merlin from time to time).

Adult is 12 years & over at the Alton Towers Resort and Chessington World of Adventures Resort, 18 & over at SEA LIFE Birmingham and Manchester, 16 & over at SEA LIFE in London, Hunstanton and Great Yarmouth, 15 years & over at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond. Entry is free for children under 90cm at Alton Towers Resort.
Voucher is valid for visits from 18.03.23 until 31.05.24 at the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK, subject to ticket allocation below and the start and end of season dates – book early to secure popular dates, such as weekends, and school and bank holidays.
Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below. As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.
The following dates are excluded for Alton Towers Resort (all dates inclusive): 1-2 January, 11-26 February, 3-5 and 24-26 November, 1-3, 8-10, 15-23 and 28-30 December 2023.
Note the following dates (all inclusive) where the attractions are closed:

Alton Towers Resort:	1-10, 27-28 February; 1-17 March; 6-23, 27-30 November; 4-7, 11-14, 24-26, 31 December 2023.
Chessington World of Adventures Resort:	1-6, 9-13, 16-20, 23-27, 30-31 January; 1-3, 6-10, 20-23, 26-28 February; 1-3, 6-10, 13-22, 28-29 March; 31 October; 6-17, 20-24, 27-30 November; 1, 4-8, 25-26 December 2023.
SEA LIFE London Aquarium	25 December 2023
SEA LIFE Centre Birmingham, Blackpool, Bray, Brighton, Great Yarmouth, Hunstanton, Loch Lomond, Manchester, Scarborough, Weymouth	1 January, 24-26 December 2023

Table A – Minimum Allocations by Attraction

Attraction	Minimum allocation
OFF PEAK/ SUPER OFF PEAK
Alton Towers Resort	Unlimited availability
Chessington World of Adventures Resort	Unlimited availability
SEALIFE & SEALIFE Sanctuaries	Unlimited availability
SUPER PEAK
Alton Towers Resort	25 tickets per day
Chessington World of Adventures Resort	10 tickets per day
SEALIFE & SEALIFE Sanctuaries	50 tickets per day
PEAK
Alton Towers Resort	85 tickets per day
Chessington World of Adventures Resort	25 tickets per day
SEALIFE & SEALIFE Sanctuaries	50 tickets per day

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK DATES

ATTRACTION	OFF PEAK/SUPER OFF PEAK	PEAK	SUPER PEAK
Alton Towers Resort	All dates from 18th March – 5th November that are not listed in the PEAK or SUPER PEAK columns.	18-19, 25-26 March; 1-6, 11-16, 22-23 April; 1, 6-8, 13-14, 20-21 May; 4, 10-11, 17-18, 24-25 June; 1-2, 8-21 July; 9-10, 16-17, 23-24, 30 September; 1, 13, 16-19 October 2023	7-10, 29-30 April; 27-31 May; 1-3 June; 22-31 July; 1-31 August; 1-3 September; 7-8, 14-15, 20-31 October 2023
Chessington World of Adventures Resort	All dates from 1st January – 31st December 2023 inclusive that are not listed in the PEAK or SUPER PEAK columns.	25-26 March; 1-6, 11-16, 22-23, 29-30 April; 1, 6-7, 13-19, 26 May; 4-6, 10-11, 16-18, 23-25, 30 June; 1-2, 8-31 July; 1-11 August; 3-4, 9-10, 16-17, 23-24, 30 September; 1, 7-8, 14-15, 20 October 2023.	7-8, 14-15, 21-22, 28-29 January; 4-5, 11-19, 24-25 February; 4-5, 11-12 March; 7-10 April; 20-21, 27-31 May; 1-3 June; 12-31 August, 1-2 September; 21-29 October; 18-19, 25-26 November; 2-3, 9-24, 27-31 December 2023.
SEALIFE & SEALIFE Sanctuaries	All dates from 1st January – 31st December 2023 inclusive that are not listed in the PEAK or SUPER PEAK columns.	3-8 January; 15-17, 20-24, 27-28 February; 30-31 March; 1-5, 12-14, 16 April; 24-25 May; 5-6, 10-11, 17-18, 24-25 June; 1-21 July; 6-8, 10, 17, 24, 30 September; 1, 8, 13, 16-20, 30 October; 1-2, 10-12 November; 9-10 December 2023.	1-2 January; 9-14, 18-19, 25-26 February; 6-11, 15 April; 26-31 May; 1-4 June; 22-31 July; 1-31 August; 1-5, 9, 16, 23 September; 7, 14-15, 21-29, 31 October; 3-5 November; 13-24, 26-31 December 2023.

2024 allocations will be updated on these terms and conditions and available from 1 January 2024 once annual calendars are confirmed. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.
This offer is subject to the Attractions' annual operating calendars. Please check all opening dates and times before your visit on the Attraction's individual website. All dates are subject to change.
Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void.  The Voucher is only valid in the United Kingdom.  Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Season Pass, Annual Pass, on-line tickets, Fastrack tickets, rail inclusive offers, secondary ticketed events, hotel events or concerts or for group/advance bookings, nor with any existing reservation made or ticket booked online, via an App or by phone
Voucher is not valid at Secondary Attractions including, but not limited to, the Alton Towers Dungeon, the Alton Towers Waterpark, Spa, Golf, Tree Top Quest AND Go Ape at Chessington World of Adventures Resort. Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and or Fastrack entrance at all Attractions. The voucher does not entitle Early Ride Time.
Voucher is not valid at accommodation including but not limited to Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses), Stargazing Pods at the Alton Towers Resort, Safari Hotel, Azteca Hotel and Explorer Glamping at Chessington World of Adventures Resort.
This promotional Voucher can only be redeemed via the Voucher found on promotional packs (which must be redeemed by booking online in advance at www.carex.co.uk/merlin and bringing the product to the Attraction ticket booth). Failure to present and surrender the Voucher to admissions upon arrival at the Attraction will result in the person who would otherwise have entered by using the Voucher, having to pay the full price admission fee. The Voucher remains the property of the Attraction at all times and the Attraction reserves the right to take possession of the Voucher at any time. The Voucher and product must be presented at the Attraction entrance and surrendered.  Vouchers cannot be presented on electronic devices.
Only one voucher can be used per person and per transaction.
All attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity.
Please note that some of the Attractions operate a chargeable car parking policy including but not limited to Alton Towers Resort and Chessington World of Adventures Resort. Vouchers do not affect the price of car parking.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Visitors 12 years and younger must be accompanied by a person 18 years of age or over at the Alton Towers Resort and Chessington World of Adventures Resort.
Visitors 15 years and younger at SEA LIFE in London, Hunstanton and Great Yarmouth must be accompanied by a person 16 years of age or over.
Visitors 14 years and younger at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond, must be accompanied by a person 15 years of age or over.
Visitors 17 years and younger at SEA LIFE Manchester and Birmingham must be accompanied by a person 18 years of age or over.
Entry is subject to the full terms and conditions of entry which can be found at https://www.altontowers.com/terms-and-conditions for Alton Towers Theme Park, at https://www.chessington.com/misc/terms-and-conditions.aspx for Chessington World of Adventures Resort and at https://www2.visitsealife.com/terms-and-conditions/ for SEA LIFE Centres & Sanctuaries.

RADNOR HILLS ("Promoter") 2023 2-for-1 Terms and Conditions

This voucher ("Voucher") and unique code ("Code") entitles the holder to 2-for-1 entry to Alton Towers Theme Park. 

If the holder of the Voucher redeems the Code online, he/she agrees to be unconditionally bound by these terms and conditions:

If the holder of the Code buys a fully priced (‘on the day’ priced entrance ticket) using the online code to Alton Towers Resort, ("Attraction") then he/she may take with him/her one other Adult or Child who will enter the same Attraction on the same day free of charge.
The Code can only be redeemed where the holder pays the full Adult ticket price (without any concessions or discounts) as stated at the entrance gate of your chosen Attraction at the time of entry.
The Voucher and Code have no cash value and are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher and/or Code for value.
The Code is only available on selected Radnor Hills packs.
This Voucher is valid for visits to the Attraction from 1st April 2022 UNTIL 18th October 2024 subject to the exclusions and restrictions set out in these terms.
Only one Voucher and Code can be used per person and per transaction.
The Voucher or the Code can only be used once. You cannot use the Voucher and the Code to gain free entry on two or more separate occasions.
THIS PROMOTIONAL OFFER CAN ONLY BE REDEEMED BY BOOKING ONLINE USING THE UNIQUE CODE FOUND ON THE INSIDE OF THE SLEEVE ON PROMOTIONAL PACKS. The Voucher must also be presented, along with online tickets on the day of visit at the gate entrance.
Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below. As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.
The following dates are excluded for Alton Towers Resort (all dates inclusive): 1-2 January, 11-26 February, 3-5 and 24-26 November, 1-3, 8-10, 15-23 and 28-30 December 2023.
Note the following dates (all inclusive) where Alton Towers Resort is closed:

Alton Towers Resort:

1-10, 27-28 February; 1-17 March; 6-23, 27-30 November; 4-7, 11-14, 24-26, 31 December 2023.

Ticket numbers are restricted on certain dates (e.g. peak holiday dates), please book early to avoid disappointment.

Table A – Minimum Allocations by Attraction

Minimum allocation

OFF PEAK/ SUPER OFF PEAK

Unlimited availability

PEAK

10 tickets

SUPER PEAK

6 tickets

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK DATES

ATTRACTION	OFF PEAK/SUPER OFF PEAK	PEAK	SUPER PEAK
Alton Towers Resort	All dates from 17th March – 10th November that are not listed in the PEAK or SUPER PEAK columns	16-17, 23-24 March, 2-14, 20-21,27-29 April, 4-6, 11-12, 18-19, 25-31st May, 1-2, 8-9, 15-16, 22-23, 29-30 June, 6-31 July, 1-31 August, 1, 7-8, 14-15, 21-22, 28-29 September, 5-6 October 2024	29-31 March, 1 April, 11-31 October, 1-3 November 2024

9. 2024 allocations will be updated on these terms and conditions and available from 1 January 2024 once annual calendars are confirmed. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.

10. This offer is subject to the Attractions' annual operating calendars. Please check all opening dates and times before your visit on the Attraction's individual website. All dates are subject to change.

11. The Voucher is not valid at Secondary Attractions and events including, but not limited to Alton Towers Dungeon, Alton Towers Waterpark, Extraordinary Golf, secondary ticketed events, concerts, hotel events, Christmas events and Fireworks events at Alton Towers Resort. The Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and/or Fastrack entrance at any Attractions (unless this is expressly stated as part of the Offer). The Voucher does not entitle Early Ride Time.

12. The Voucher is not valid for accommodation including but not limited to, the Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village (Woodland Lodges, Tree Houses), Stargazing Pods at Alton Towers Resort - an additional cost applies. Please check at the Attraction's website for additional costs.

13. The Voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the Voucher at any time. The Voucher must be presented at the Attraction entrance and surrendered. Vouchers cannot be presented on electronic devices.

14. Adult is 12 and over at the Alton Towers Resort.

15. Entry is free for children under 90cm at Alton Towers Resort.

16. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over at Alton Towers Resort.

17. The Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void. The Voucher is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in-conjunction with any other offer or promotion or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Season Pass, Annual Pass, Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group, nor with any existing reservation made or ticket booked online, via an Appor by phone.

18. The Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including over capacity

19. Please note that the Attractions operate a chargeable car parking policy. Vouchers do not affect the price of car parking.

20. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.

21. All Attraction information is subject to change; please check www.altontowers.com before your visit for the latest information.

22. Entry to Alton Towers Resort will be subject to the Attraction's terms and conditions of entry, which can be found at www.altontowers.com/tandcs

23. In the event of circumstances outside the reasonable control of Radnor Hills, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this Voucher promotion, and only where circumstances make this unavoidable, Radnor Hills reserve the right to cancel or amend the promotion or these voucher terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

24. If you redeem the offer, your personal data will be processed in accordance with the Privacy Statement set out at https://www.altontowers.com/privacy-policy/ which sets out how Merlin will process any personal data you provide in order to redeem the offer. You acknowledge that (a) the processing is necessary for Merlin to take steps with a view to entering into a contract with you to enable you to redeem the offer, and (b) Merlin shall only use your personal data in accordance with the terms of the fair processing notice.

25. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

26. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings.

For Radnor Hills enquiries visit https://www.radnorhills.co.uk/ Promoter: Registered UK office: Heartsease, Knighton, Powys, LD7 1LU.

Haribo 2023 Terms & Conditions

The 2for1 offer entitles the holder of one promotional Haribo Halloween pack to a free entry ticket with the purchase of one full “On The Day” priced ticket to one of the participating attractions, for entry to the same attraction on the same day. This offer is valid from 1st August 2023 UNTIL 31st July 2024. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open (see full T&Cs, below, for details). Subject to attraction and ticket allocation availability at time of booking – book early to secure popular dates e.g. weekends/ school and bank holidays.
The offer is based on the full “On The Day” (also referred to as “on the door”/ “gate”) priced ticket at each attraction; such prices are subject to change.
Offer valid at the following participating attractions: Alton Towers Resort.
Pre-booking this offer is essential via www.altontowers.com/haribo.
Where you do not enter the redemption code featured on your promotional Haribo pack when booking, failure to present and surrender the original promotional pack to admissions upon arrival at the attraction will result in an additional charge for one full priced “On The Day” admission for the free ticket issued. Promotional packs cannot be presented on electronic devices and photocopies will not be accepted.
This offer is valid until 31st July 2024 at participating attractions.
Only one unique code (where applicable) can be used per ticket purchased. You cannot use the same code to gain a free ticket on two or more separate occasions.
Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of offer tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates between 1st August 2023 and 31st December 2023 (*see table B below for details of these dates) shall be as set out in table A below. As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available under this offer for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.

Table A – Minimum Allocations 2023

ALTON TOWERS RESORT	OFF-PEAK / SUPER OFF-PEAK	PEAK	SUPER PEAK
Minimum number of promotional tickets per day	Unlimited availability	100	50

IMPORTANT: for minimum allocation of offer tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates from 1 January to 31st July 2024, please check the updated version of these Ts and Cs.

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates August to December 2023

2023

CLOSED DATES

EXCLUSION DATES

SUPER OFF PEAK & OFF PEAK DATES

PEAK DATES

SUPER PEAK DATES

Alton Towers Resort

The attraction is closed on 6-23 and 27-30 November

4-7, 11-14, 24-26, 31 December 2023.

The promotion is not available on the following dates: 3-5, 24-26 November, 1-3, 8-10, 15-23, 27-30 December 2023.

All dates from 1st August 2023 until 31st December 2023 that are not listed as PEAK or SUPER PEAK DATES (excluding CLOSED and

EXCLUSION DATES.

9-10, 16-17, 23-24, 30 September; 1, 13, 16-19 October 2023

7-10, 29-30 April; 27-31 May; 1-3 June; 22-31 July;

1-31 August;

1-3 September

7-8, 14-15, 20-31 October 2023.

IMPORTANT: above dates are applicable for 2023; for OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates from 1 January to 31st July 2024, please check the updated version of these Ts and Cs.

The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.
The offer is subject to the attractions’ annual opening calendar. Please check all opening dates and times before your visit on the attraction’s individual websites. All dates are subject to change.
The offer and/or unique code (where applicable) can only be used as stipulated. The offer and/or unique code have no cash value and are non-transferable/not for resale. All offers and/or unique codes are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the offer and/or unique code for value.
Offer is only valid on promotional packs of Haribo Halloween products.
This offer is not valid at secondary attractions and events including, but not limited to: the Alton Towers Dungeon, the Alton Towers Waterpark and Golf.
This offer can only be used for standard single day entrance tickets and cannot be used for any combination, fastrack/priority/early ride time, 2-day or short break tickets including, but not limited to the Merlin Annual Pass, Season Pass.
This offer is not valid for accommodation including but not limited to the Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Stargazing Pods, Enchanted Village Woodland Lodges & Luxury Treehouses. Additional costs apply. Please check each attraction’s website for additional costs.
This offer is not valid for transport or car parking. Alton Towers Resort operates a chargeable car parking policy.
The offer and/or unique code which form part of this offer remains the property of Merlin Entertainments at all times and as such Merlin Entertainments reserves the right to take possession of the offer and/or unique code at any time.
Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.
An adult is a person aged 12 and over at Alton Towers Resort.
Entry is free for children under 90cm at Alton Towers Resort. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over at Alton Towers Resort.
Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity.
This offer is not valid for use in conjunction with any other promotion, offer, reward/loyalty scheme or direct attraction booking. Offer is also not valid for redemption against pre-purchased tickets, group bookings and concession rate tickets including but not limited to; senior citizens, veterans, family tickets, students, merlin annual pass or season pass holders.
All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.

www.altontowers.com

www.altontowers.com/tandcs  

In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these offer terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings.

Promoter: DUNHILLS (PONTEFRACT) PLC whose registered office is at 26 Front Street, Pontefract, West Yorkshire, WF8 1NJ ("Haribo")

Please do not send correspondence to this address.

Carex 2022 Half Price Entry Terms and Conditions

TO REDEEM YOUR OFFER, YOU MUST BOOK ONLINE IN ADVANCE at www.carex.co.uk/merlin/

STEP 1: visit www.carex.co.uk/merlin/and click on the Attraction you wish to visit.

Follow the steps to select and secure the date you wish to visit from those shown as available; complete the steps to book and pay for your tickets.

STEP 2: Keep your original hard copy voucher (from the product packaging) safe as you will need to show it on the day of your visit;

STEP 3: head straight to the Attraction on your booked date of visit, scan your tickets (on your phone or a print-out) under the barcode reader to enter the Attraction.

You must provide the original on-pack voucher from the product packaging to Admissions on your day of visit. Failure to present and surrender the original on-pack voucher upon arrival at the Attraction will result in an additional charge for one full priced entry ticket for the second ticket issued.

If the holder of the voucher redeems the Voucher, he/she agrees to be unconditionally bound by these terms and conditions. To redeem Voucher, please book online in advance at www.carex.co.uk/merlin and bring product to a ticketing booth at Alton Towers Theme Park, Chessington World of Adventures Resort or any SEA LIFE Centre & Sanctuary in the UK.

Adult is 12 years & over at the Alton Towers Resort and Chessington World of Adventures Resort, 18 & over at SEA LIFE Birmingham and Manchester, 16 & over at SEA LIFE in London, Hunstanton and Great Yarmouth, 15 years & over at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond. Free entry is already available to children under 90cm at each participating attraction.
Voucher is valid for visits from 19.03.22 until 31.05.23 at the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK, subject to exclusion dates below and the start and end of season dates.

Excluded Dates:

Fireworks event on 4^th, 5^th and 6^th November 2022 at Alton Towers Resort (dates subject to change, please visit www.altontowers.com before your visit).

Please note the Alton Towers Theme Park season closes on 06.11.22. All dates subject to change, please check opening dates and times before your visit at www.altontowers.com.

Please note the Chessington World of Adventures Theme Park 2022 season closes on 30.10.22. All dates subject to change, please check opening dates and times before your visit at www.chessington.com.

2023 SEASON OPENING DATES, CLOSED DATES AND EXCLUSION DATES WILL BE AVAILABLE FROM THE END OF THE 2022 SEASON.

ticket numbers are restricted on certain dates (e.g. peak holiday dates), please book early to avoid disappointment.

Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void. The Voucher is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Season Pass, Annual Pass, on-line tickets, Fastrack tickets, rail inclusive offers, secondary ticketed events, hotel events or concerts or for group/advance bookings, nor with any existing reservation made or ticket booked online, via an App or by phone.
Voucher is not valid at Secondary Attractions including, but not limited to, the Alton Towers Dungeon, the Alton Towers Waterpark, Golf AND Go Ape at Chessington World of Adventures Resort. Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and or Fastrack entrance at all Attractions. The voucher does not entitle Early Ride Time.
Voucher is not valid at accommodation including but not limited to Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses), Stargazing Pods at the Alton Towers Resort, Safari Hotel, Azteca Hotel and Explorer Glamping at Chessington World of Adventures Resort.
This promotional Voucher can only be redeemed via the Voucher found on promotional packs (which must be redeemed by booking online in advance at carex.co.uk/merlin and bringing the product to the Attraction ticket booth). Failure to present and surrender the Voucher to admissions upon arrival at the Attraction will result in the person who would otherwise have entered by using the Voucher, having to pay the full price admission fee. The Voucher remains the property of the Attraction at all times and the Attraction reserves the right to take possession of the Voucher at any time. The Voucher and product must be presented at the Attraction entrance and surrendered. Vouchers cannot be presented on electronic devices.
Only one voucher can be used per person and per transaction.
All attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity.
Please note that some of the Attractions operate a chargeable car parking policy including but not limited to Alton Towers Resort and Chessington World of Adventures Resort. Vouchers do not affect the price of car parking.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Visitors 12 years and younger must be accompanied by a person 18 years of age or over at the Alton Towers Resort and Chessington World of Adventures Resort.
Visitors 15 years and younger at SEA LIFE in London, Hunstanton and Great Yarmouth must be accompanied by a person 16 years of age or over.
Visitors 14 years and younger at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond, must be accompanied by a person 15 years of age or over.
Visitors 17 years and younger at SEA LIFE Manchester and Birmingham must be accompanied by a person 18 years of age or over.
Entry is subject to the full terms and conditions of entry which can be found at https://www.altontowers.com/terms-and-conditionsfor Alton Towers Theme Park, at https://www.chessington.com/misc/terms-and-conditions.aspx for Chessington World of Adventures Resort and at https://www2.visitsealife.com/terms-and-conditions/ for SEA LIFE Centres & Sanctuaries.

Immediate Magazine Competition Terms & Conditions

1^st place prize (1 night hotel stay, with 1 day theme park entry for up to four people)

Entitles first place winner to a free visit for up to 4 people for a one-night stay at the Alton Towers Resort CBeebies Land Hotel in a Bugbies bedroom and includes breakfast, plus theme park entry for up to 4 people. Entrance to the Waterpark and Extraordinary Golf are not included in the prize. Limited number of competition prize rooms available on any one night and subject to availability. Not valid in conjunction with any other offer. Valid until 4^th November 2022, excluding secondary ticketed events (e.g. concerts). For accommodation purposes only one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort, in-room movies, and phone calls. All other expenses are the responsibility of the winner and guests. Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Alton Towers Resort requires a minimum of 4 weeks’ notice to book your prize. Evidence of win must be emailed to Immediate Magazine

Runner up prize x 4 sets ( 1 day theme park entry for up to 4 people)

One day theme park entry for up to 4 people. Valid until 4 November 2022 excluding secondary ticketed events (e.g. concerts). The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Evidence of win must be emailed to Immediate Magazine

Summer of Fun

Round of Drinks (Waterpark)

The Envelope entitles the bearer to one round of drinks (maximum 4 people) from the Alton Towers Waterpark Ice Cream Parlour only. Subject to availability (includes 175ml wine, bottle of beer or soft drink). Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer must be redeemed during winner’s stay only.

FastTrack
The envelope entitles the bearer to a FastTrack voucher for their group. Must be used on the day of receiving the prize. Card redeemable on one of the following rides only: Nemesis, Oblivion, Rita and Runaway Mine Train. Rides are subject to availability. FastTrack tickets do not give a choice of seating and may incur a wait time. Restrictions apply, please check at the ride/attraction entrance. Prize is non-transferable, not for resale and there is no cash alternative. To redeem prize, the envelope must be presented and surrendered at your chosen ride. Photocopies will not be accepted.

Slush

The envelope entitles the bearer to a complimentary slush in the theme park or Waterpark! Subject to availability. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. The voucher must be surrendered when ordering. Offer must be redeemed during the winner’s stay only.

Mr. Whippy (Theme Park)
The envelope entitles the bearer to one free ice cream to be claimed at selected ice cream vans after 12.30pm. Subject to availability. Excludes wrapped ice creams and David Walliams ice cream Van. Opening hours may vary. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted, and card must be surrendered when placing order. Offer valid for redemption until 4^th November 2022.

Bag of 5 Donuts (Theme Park)
The Envelope entitles the bearer to 5 free donuts to be claimed at selected kiosks including Towers Street Donuts, Mutiny Bay Donuts, Nemesis Donuts and the Donut Factory. Subject to availability. Opening hours may vary. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 5^th September 2022.

1 Coffee or Tea
The Envelope entitles the bearer to one standard-sized tea or coffee from any retail kiosk or Food and Beverage unit subject to availability (excluding Forest Feast, Eastern Express and any third-party concessions) Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. The voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

1 Bottled Drink (Theme Park)
The Envelope entitles the bearer to one 250ml PET bottle from any retail of Food & Beverage unit subject to availability (excluding Forest Feast, Eastern Express and any third-party concessions) Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Coca-cola Freestyle refill bottle (Theme Park)
The Envelope entitles the bearer to one Refill bottle from any retail of Food & Beverage unit subject to availability (excluding Forest Feast, Eastern Express and any third-party concessions) Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Pick’n’Mix (Theme Park)
The Envelope entitles the bearer to one tub of standard-sized Pick’n’Mix. Must be redeemed from Towers Trading Co & the Alton Towers Hotel shop only. Subject to availability. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Free Pin Badge (Theme Park)
The Envelope entitles the bearer to one free pin badge to be claimed at Towers Trading retail shop only. Card must be presented to the team based at the tills and surrendered. Pin badge will be allocated at random. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Prize must be redeemed on the day of receiving the prize card.

Meal in Rollercoaster Restaurant
The Envelope entitles the bearer to a lunch time meal (12 – 3pm) for 4 people with a maximum of £20.00 per head at Rollercoaster Restaurant situated on the Alton Towers Theme Park. Excludes alcohol. Subject to availability. Opening hours may vary. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Free Car Parking
The Envelope entitles the bearer to complimentary access to the Alton Towers Theme Park standard car park for one vehicle. Subject to availability. Valid for one visit date up until 4^th November 2022 and must be surrendered to the car parking attendant when exiting the theme park on your chosen visit date. Photocopies will not be accepted. Prize is non-transferable, not for resale and there is no cash alternative.

One round of Golf
The Envelope entitles the bearer to a complimentary round of 9-hole golf at Alton Towers Extraordinary Golf for up to 4 people. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Subject to availability and weather conditions. Photocopies will not be accepted. Offer valid until 4^th November 2022. Card must be surrendered at the attraction entrance.

Free Waterpark Entry

The Envelope entitles the bearer to a complimentary Waterpark entry for up to 4 people. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Subject to availability. Photocopies will not be accepted. Alton Towers Resort operates a strict adult to child Waterpark ratio of one adult (16+) to one child (4 and under) or one adult (16+) to two children (aged 5-7) to comply with health and safety standards. Please note all members of the party must be swimming. Offer valid until 4^th November 2022. Card must be surrendered at the attraction entrance.

Free entrance to the Alton Towers Dungeon
The Envelope entitles the bearer to entry for up to four guests to the Alton Towers Dungeon. Must be used on the day of receiving the prize. Subject to availability. To redeem this prize, surrender this card to the team at the Resort Box Office to book in your time slot. The Alton Towers Dungeon is recommended for those aged 10+. Prize is non-transferable, not for resale and there is no cash alternative.

Free Theme Park Entry
The Envelope entitles the bearer to one day theme park entry for up to 4 people. Valid until 4 November 2022 excluding secondary ticketed events (e.g. concerts). The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Proof of prize win must be submitted to ATR-Competitions@alton-towers.com

Overnight Stay
The Envelope entitles the bearer to a free return visit for up to 4 people for a one-night stay at the Splash Landings Hotel in a Beachcomber bedroom and includes breakfast, plus theme park entry for up to 4 people. Entrance to the Waterpark and Extraordinary Golf are not included in the prize. Limited number of competition prize rooms available on any one night and subject to availability. Not valid in conjunction with any other offer. Valid until 4^th November 2022, excluding secondary ticketed events (e.g. concerts). For accommodation purposes only one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort, in-room movies, and phone calls. All other expenses are the responsibility of the winner and guests. Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Alton Towers Resort requires a minimum of 4 weeks’ notice to book your prize. Evidence of win must be emailed to ATR-Competitions@alton-towers.com

Priority Competition - Terms & Conditions

Prize covers one nights’ accommodation for up to 4 guests at the Splash Landings Hotel or The Alton Towers Hotel. The room consists of one double bed, and bunk beds. Valid for redemption from 1st until 31st December 2022, excluding secondary ticketed events (e.g. concerts) and attraction closed dates. Prize also includes a buffet breakfast, A festive evening meal and seasonal entertainment, one day theme park tickets with a selection of rides and attractions, a visit to Santa in his grotto, entry to The Towers Christmas Market, entry into Lightopia Festival - the seasonal light and lantern trail, entry to the wacky Caribbean themed waterpark and a 9 hole round of extraordinary golf. Entrance to The Alton Towers Dungeon is not included in the prize. Limited number of competition prize rooms available on any one night and subject to availability. Not valid in conjunction with any other offer. For accommodation purposes only, one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort, in-room movies and phone calls. All other expenses are the responsibility of the winner and guests. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over-capacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. Prizes are non-transferable, not for resale and there is no cash alternative. Please check attraction closed dates (www.altontowers.com) before redeeming.

Food & Drink

PLEASE NOTE, IF YOU HAVE ANY ALLERGEN REQUESTS PLEASE ORDER AT THE RESTAURANT

These Terms and Conditions (the "Terms") set out the terms on which , Secret Garden Restaurant, Crooked Spoon Restaurant, Flambo’s Jambo Restaurant, Dragons Bar, Ma Garrita’s Bar and Musical Meadow Bar, Burger Kitchen Mutiny Bay and Just Chicken which are part of Merlin Attractions Operations Limited (which also owns this mobile application), a company incorporated in England and Wales under company number 06272935, whose registered office is Link House, 25 West Street, Poole, Dorset BH15 1LD and is located within Alton Towers Resort , Alton, Staffordshire, ST10 4DB (VAT No. 723 6878 07) ("Restaurant", "we" or "us"), sell food and beverages that it serves at its premises ("Food") to you via this mobile application.

By placing an order of Food on this mobile application ("site"), you agree to be bound by these Terms, which apply to you and the Restaurant. Please read these Terms carefully before placing any order on this site.

Please refer to our privacy policy for how we collect and user your personal information.

1. Terms of sale

1.1 You must be 18 years of age or older to place any order on this site.

1.2 On this site, you can place an order for the Food you wish to purchase and collect from the Restaurant in person by providing your details and paying for the Food via the payment page which you are taken to during the order process. To do so, you must have your account opened on this site by following the relevant instructions on the site and be logged into your account when placing your order.] The means of payment that you can use to purchase any Food on this site are shown to you on this site during the order process.

1.3 Prices on this site are inclusive of VAT unless VAT is shown separately in the breakdown of the payment due when you place your order.

1.4 Any discount (if any) that may apply to your purchase must be claimed before you make your payment by providing the relevant discount code during the order process and your valid original Standard Merlin Annual Pass or Premium Merlin Annual Pass card must be presented when you collect your order at the Restaurant. If you use the discount code during your purchase but fail to present your valid original membership card at the Restaurant, you are not entitled to the discount and must pay to the Restaurant the amount that was reduced from the price of the Food at the time of purchase by way of a discount in order to collect your Food.

1.5 You will also be able to indicate the time at which you wish to collect your Food from the Restaurant during the order process ("Collection Time"). Collection Time is an estimate and, whilst the Restaurant will make reasonable efforts to have the Food ready for you to collect at the time chosen during the order process, you may need to wait at the Restaurant to collect your Food (for example in the queue that may exist at the relevant time). You must arrive at the Restaurant by the Collection Time and collect your Food from the Restaurant. If Food is not collected within 10 mins of the Collection Time, it will be discarded and product will need to be made again when you collect. In addition to collecting your food, delivery will be available to your hotel room. Wait times are estimated and are subject to change based on demand and peak operating hours.

1.6 Sale of Food is subject to availability which changes from time to time. Whilst we make every effort to ensure that only the Food that can be collected from the Restaurant at the Collection Time will be shown on this site as the item that can be ordered for purchase, the Restaurant may not be able to provide what you have ordered or there may be delays in the Food supplied for collection due to things which are outside the Restaurant's control. If the Restaurant cannot make the Food you ordered available for collection at the Restaurant, the Restaurant will let you know [at the time of collection] and give you a full refund for such item using the same payment method that you used when placing your order.

1.7 For information on ingredients and in relation to food allergies, please refer to information provided on the App. Please speak to a member of staff about the ingredients in your meal before ordering.

1.8 Once you have placed your order on this site, you do not have the right to cancel or vary your order. If you wish to cancel or vary your order, and request this at the Restaurant in person, the Restaurant has discretion in agreeing to your request and may agree to your request. However, the Restaurant does not have any obligation to accommodate your request and has no obligation to give a refund or offer an alternative product in place of the Food you have ordered on this site.

1.9 The contract for sale of Food by the Restaurant to you is concluded between you and the Restaurant when we send you an email confirming your order. Please keep this email confirmation as your receipt and present it when you collect your Food at the Restaurant.

1.10 The Restaurant is under a legal duty to supply Food that is in conformity with this contract.

1.11 The Restaurant only supplies the Food for private use. You must not place an order for any commercial, business or resale purposes.

1.12 If the Restaurant fails to comply with these Terms and/or contract between you and the Restaurant, we will not be responsible for losses that were not foreseeable to both you and us when this contract is made, losses which were not caused by any breach on our part or business losses or losses to non-consumers. Nothing in these Terms however do not exclude or limit our liability for death, personal injury arising from our negligence or our fraud.

2. Governing law and jurisdiction

This contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with English law.

Any dispute or claim arising out of or in connection with this contract, its subject matter or formation shall be subject to the non-exclusive jurisdiction of the English courts.

3. Contact us

For any queries in relation to the sale of Food on this site (other than the cancellation or variation of your order to which clause 1.8 above applies), please contact us at gs.feedback@alton-towers.com

Claims Notifications Enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com

Terms & Conditions

Booking Conditions for Alton Towers Holidays hotel packages.

We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

These booking conditions form the basis of your contract with Holiday Extras Shortbreaks Limited. Holiday Extras Shortbreaks Limited operate Alton Towers Breaks on behalf of Alton Towers Resort. The web site addresses www.altontowersholidays.com and is used by Holiday Extras Shortbreaks Limited for the promotion of hotels with Alton Towers theme park entrance tickets. In these booking conditions 'we', 'us' and 'our' means Holiday Extras Limited. 'You' and 'your' means all persons named on the booking, including anyone added or substituted at a later date.

Redeeming your voucher:

If your new booking is more expensive than your voucher value you will need to pay any additional costs in full at time of booking.
Your voucher can be used as part payment towards any break, accommodation and room type, subject to availability.

Vouchers issued on or before 15th August 2021:
Your voucher can be redeemed online for any stays currently on sale, your voucher must be redeemed by 30th June 2022 and is non-refundable.
Once you've made a booking, any remaining balance will stay on your voucher for you to redeem on a future booking before 30th June 2022 for any stays on sale.

Vouchers issued on or after 16th August 2021:
Your voucher must be redeemed within 6 months of issue date and will be non-refundable. (Your stay date does not have to be within the 6 month period).
Any remaining balance left on the voucher will expire after 6 months of the voucher being issued.

Once your hotel package for Alton Towers Resort has been confirmed by us we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under the Package Travel and Linked Travel Arrangements 2018.
1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. No child or children under the age of 16 will be admitted to the Accommodation unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
  
  All bookings must be made online via the website named above, via our Customer Experience Team or through one of our authorised travel agents. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide your confirmation by email.
  
  At the end of the booking process, you are asked to confirm that you have read and agreed with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.
  
  We will email you a voucher which will serve as proof of payment for both the hotel and Alton Towers theme park. You will need to exchange this confirmation email at the Pre-booked Ticket Collection Desk, located at the main theme park entrance at Alton Towers to receive your entrance tickets. Please take the confirmation email with you. This voucher cannot be resold under any circumstances. To redeem your entrance tickets at the theme park you will be asked for photographic identification and/or the original credit or debit card used to make the purchase of your Short Break.
  
  Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
2. Payment: Full payment is required at the time of booking.
  
  All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf.
  
  Please note: Alton Towers Breaks uses the merchant ID 'hex*altontowersholiday' or 'HXPAYMENTS', and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.
3. Your contract: A binding contract between us comes into existence when we or our Customer Experience Consultant / your travel agent gives you your booking reference. We will try to solve any disagreements quickly and efficiently. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland or the Republic of Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales or the Republic of Ireland. If proceedings are brought in Scotland or Northern Ireland or the Republic of Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland/ the Republic of Ireland as applicable (but if you do not so choose, English law will apply).
4. Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
5. The cost of your break: Holiday Extras is committed to providing the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your chosen package will be confirmed at the time of booking.
  
  We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
  
  All prices are for pre-booking and include VAT at the current rate of 20%.
6. Changes by you:
  
  Bookings with Cancellation Protection:
  
  If you have added our cancellation protection to your booking you can change your stay date up to 36 hours before your arrival date.
  
  Bookings without Cancellation Protection:
  
  If your booking is not covered with our cancellation protection you can change your stay date up to 7 days before your arrival date.
  
  Additional Information:
  
  If you choose to change your stay date to a different date and should your new break be more expensive, you will need to pay any additional amounts at the time of booking. Where the new Short Break is cheaper than your existing booking, we will refund the difference. All amounts will be either taken/refunded to the original payment method. Any refunds which are due can take up to 14 working days to be refunded.
  
  Certain packages & promotional offers may be non-amendable, therefore, will be exempt from our standard terms and conditions. Any non-amendable packages will be highlighted on the event or promotion page and Help Centre.
  
  All other changes to your booking, including lead name, personal details, ticket entry date, and Essential Companion ticket refunds can be changed or requested up to 36 hours before your arrival date. You can request these changes through Manage My Booking.
  
  Whilst we will do everything we can to help, we cannot guarantee to meet any such requests. Please be aware some changes may incur an additional charge. All changes to your booking must be made through Alton Towers Holidays at Holiday Extras.
7. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras and are subject to the conditions and charges (based on the total booking cost) below.
  - Within 36 hours of your reservation - 100% cancellation fees will apply
  - Outside of 36 hours and up to 3 days before your reservation - 75% cancellation fees will apply
  - Within 4-14 days of reservation - 50% cancellation fees will apply
  - More than 14 days in advance of reservation - 25% cancellation fees will apply
  - Cancellation on the date of purchase before 4pm - 0% cancellation fees will apply (Unless your stay date is within 36 hours then 100% cancellation fees will apply)
  Please note: The cancellation charges of winter packages or special event packages may vary. In this case, please see events pages for further details.
  
  Cancellation protection: If you add our non-refundable cancellation protection on to your booking (at the time of booking), this will protect you if you need to cancel for any reason.
  
  Provided you cancel your booking at least 36 hours before the date of your stay (or park entry date, whichever is the sooner), then you will receive a full refund of your booking cost, minus the cancellation charge and any additional charges. Please note that if you cancel your stay within this 36 hour period, you will be charged the full cost of your booking.
8. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on websites / brochures and other details. This may happen both before and after bookings have been confirmed, and we reserve the right to cancel confirmed bookings if necessary.
  
  Occasionally, we have to make a significant change. Significant changes include the following changes when made before departure:
  
  A change of accommodation to that of a lower official classification or standard.
  
  A change of accommodation area.
  
  If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
  1. accepting the changed arrangements.
  2. purchasing an alternative Alton Towers break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference.
  3. cancelling or accepting the cancellation in which case you will receive a refund minus the cost of any Cancellation Protection.
  Please note, the above options are not available where any change made is a minor one.
9. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (a) below) as a result of 'force majeure'.
  
  In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
10. Our Liability to you:
11. Complaints and problems: In the unlikely event that you experience a problem whilst on your Short Break and need to raise a complaint please follow the below steps:
12. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. British Citizens do not require a passport or visa for the Alton Towers hotel package we offer. Irish citizens require a full Irish passport to enter the UK. A full Irish passport takes at least 5 weeks to obtain. If you or any member of your party is not a British Citizen or passport holder and are travelling from outside the UK please check passport and visa requirements with the Embassy or Consulate of the UK and any other countries through which you are intending to travel. We cannot accept any liability or associated costs if you are refused entry onto any transport or into the UK as a result of failure to carry correct documentation.
13. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
14. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
  
  If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. Please note: for guests who require disabled parking at the Enchanted Village Lodges, you will need to display a blue badge and ensure you have booked an accessible Lodge. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
15. Financial security: For hotel packages with Alton Towers theme park entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.
16. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
17. Checking-in: If guests are staying in the Alton Towers Hotel or Enchanted Village Treehouses please check-in at the Alton Towers Hotel. For guests staying in the Splash Landings Hotel please go to the Splash Landings Hotel reception. For guests staying in the Enchanted Village Lodges please go to the Enchanted Village reception.
18. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. Alton Towers Resort is well signed from the M1 and M6, basic directions are also provided on your email voucher. Directions should be used in conjunction with an up to date road map.
19. Overnight parking: Parking for the night of your stay at the hotel is included in the price as and where indicated, otherwise a parking charge is payable directly to the hotel. Parking is always at the vehicle owner's risk. Hotels own car parks are unsecured unless otherwise stated.
20. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature and websites are Holiday Extras own ratings and are based on the following:
  - Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.
  - If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
  In both of the above cases, when giving our rating we also consider:
  - Feedback we have received from our customers.
  - Feedback from our own regular visits to the hotels, both on business & as customers.
21. Standard rooms: All rooms offer a private bathroom with shower and in most cases a bath (unless otherwise stated).
22. Breakfast: Is included unless otherwise stated. Where included, please check the earliest time it is available.
23. Leisure facilities: If available, may be charged for and certain restrictions may apply. For example children may not be permitted to use some or all facilities and some facilities may incur an extra charge.
24. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.
25. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.
26. ALTON TOWERS Resort Conditions: Theme park tickets : Height and all other ride restrictions still apply. Guests are admitted to the theme park subject to the Resort regulations which are displayed at the main entrance to the theme park, a copy of which is available on request.
  
  The standard short break package offering is bed and breakfast where stated. For guests that add on a 1-day ticket, your entry day is the date displayed on your ticket. For guests that add on a 2-day ticket, your 1st entry day is the date displayed on your ticket and your 2nd entry day will be the following day.
  
  During the opening times of the Resort, the management of Alton Towers Resort will attempt to ensure that as many rides and attractions as possible are open for use by guests. However Alton Towers Breaks reserves the right to alter or change the programme of rides and attractions if at any time it is deemed necessary to do so.
  
  Tickets are non-transferable and accordingly may not be sold or passed to any third party. All persons entering the theme park must have a valid entrance ticket which must be retained during your visit. A child is aged between 3-11 years old (inclusive). A young adult is between 12-17 years old (inclusive) and adults are 18 years and over. Infants under 90cm enter Alton Towers theme park free of charge.
  
  Please note open dated tickets are not valid for events. Alton Towers Breaks reserves the right to transfer tickets to another date at any time or offer an alternative ride in case of ride breakdown. Please note height, weight and chest restrictions apply on most rides.
27. Waterpark Terms & Conditions
  
  The Waterpark operates a strict adult to child regulation to comply with health and safety standards:
  - 1 person over the age of 16 : 1 child (4 years and under)
  - 1 person over the age of 16 : 2 children (ages 5 - 7 years)
  For the purpose of the adult to child ratio, an adult is regarded as a responsible adult over the age of 16. The responsible adult must accompany the children into the water. Entry may be refused if the policies are not met.
  
  Height restrictions apply of 1.1m on the Master Blaster. Bubbly Wubbly pool and Volcanic Springs have a minimum age restriction of 5 years. Children over the age of 3 can ride Rush and Rampage, however, if they are under 1.1m tall, they must be accompanied by an adult.
  
  For the interest of safety, the Waterpark will run on a one in one out basis if it hits capacity.
28. Best Price Promise - For full Terms & Conditions relating to the Best Price Promise, please click here.
29. Photographic identification is required upon arrival at the Accommodation before check in. In addition, a credit/debit card must be provided and authorised for £50 at Reception before checking in; this will be refunded on check out. However, Merlin reserves the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Accommodation during your stay or for any items that are missing when you leave
If you have any further queries regarding your Alton Towers Break, please contact us:

Address: Holiday Extras Shortbreaks Limited
Newingreen
Hythe
Kent
CT21 4JF

Alternatively please see our Help Centre for more information.

Terms and Conditions

Alton Towers Theme Park

TERMS AND CONDITIONS OF ENTRY

Fastrack

Alton Towers Annual Pass

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Merlin Annual Pass

Accommodation

TERMS AND CONDITIONS OF ENTRY

Enchanted Village Hot Tub Risk Acknowledgement and Disclaimer

Alton Towers Waterpark

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Promotions

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Alton Towers Holidays Terms and Conditions

Terms & Conditions

Booking Conditions for Alton Towers Holidays hotel packages.

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